Terms & Conditions

These terms and conditions outline the rules and regulations for the use of V&Me’s website.

The website is owned and operated by V&Me Ltd., a company registered in England and Wales with company number 12204195. Our registered office address is 20-22 Wenlock Road, London, England, N1 7GU.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use V&Me’s website if you do not accept all of the terms and conditions stated on this page.

The site is not intended for individuals under the age of 18 years.

The following terminology applies to these Terms and Conditions, Privacy Policy and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Health and allergies
All our meals are approved by paediatric dietitians for children aged 7 months to 3 years, but we do not offer specific dietary, medical or health advice. Our meals are made in sanitary, commercial food kitchens that handles allergens. It is your responsibility to always check the complete ingredients list in the weekly menus sent to you via email. It is your responsibility to ensure that any food you feed to your child does not cause any adverse reaction and we cannot be held responsible for any allergic reaction your child may have or any adverse consequences resulting from an allergy. If you suspect your child may be allergic or is having any other adverse health event, immediately contact your GP or call 999 in event of a medical emergency.

By subscribing to our Service, you are agreeing to receive meals which have been paediatrically approved. Our menus are just sample menus and we reserve the right to change items on the menu last minute. Changed items will all be paediatric approved and you will receive an updated menu with ingredient list by the time you receive your meals if that happens.

After placing a subscription order on our website, you will receive an email from us acknowledging the order. The subscription consists of an initial charge and recurring charges. You agree to pay recurring charges for an indefinite time until cancelled by Us or You.

Subject to our cancellation rights set out below, acceptance of your order and completion of the contract between us (the “Contract”) will take place when we take the first payments from you.
You can edit or cancel your orders before every Saturday 10am for changes to be effective the following week. If you miss the Saturday deadline, your changes will be reflected one week after.
You agree to provide current, complete and accurate purchase and account information for all purchases made at Our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

We reserve the right at our absolute discretion to cancel your subscription at any time without giving any reasons for our decision. Such reasons may include (but not limited to) when You placed an order outside Our delivery zone or non-payment.

Our meals
Our meals are best consumed fresh upon delivery. If not, please store in the fridge immediately and consume within 3 days. While storing and reheating our meals, We recommend that You follow the Food Standard Agency (FSA)’s instructions on safe food handling, which can be found at https://www.food.gov.uk/food-safety. Failure to follow safe food handling practices and temperature recommendations may increase the risk of foodborne illness. It is Your sole responsibility to determine whether and how to serve our meals.

We aim to deliver your food during your chosen delivery window although it is not a guarantee as we may face issues beyond our control such as traffic.
If You cannot take delivery during Your selected delivery window, our driver will generally leave them for You at Your door or with a neighbour. Any individual at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery. Such person shall accept the delivery under all of the same terms and conditions that would apply had You accepted the delivery Yourself.
Our dedicated delivery drivers may try to contact you using the telephone number associated with your account, which may also be printed on the delivery label.
We cannot be held responsible for failed delivery caused by false information provided by You and You may still be charged.

As our meals are cooked and delivered fresh, it is best to be consumed or refrigerated as soon as delivery is made. Please do not serve the food to your children if it has been left outside for too long or you suspect it may be spoilt due to incorrect storage. We accept no liability for any loss, damage or injury arising as a result of the incorrect storage, preparation or reheating of our meals.

If you are unhappy with your meals for a legitimate reason such as: the delivery had missing items, or the delivery did not arrive, we will offer an appropriate refund as long as it can be shown that the delivery you were charged for was not supplied as it should have been.
You must report any issue with your delivery within 24 hours of receipt.

Force Majeure Event
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

We employ the use of cookies. By using V&Me’s website you consent to the use of cookies in accordance with V&Me’s privacy policy. Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate/advertising partners may also use cookies.

Unless otherwise stated, V&Me and/or its licensors own the intellectual property rights for all material on V&Me. All intellectual property rights are reserved. You may view and/or print pages from https://vandme.co.uk for your own personal use subject to restrictions set in these terms and conditions.
You must not:
Republish material from https://vandme.co.uk
Sell, rent or sub-license material from https://vandme.co.uk
Reproduce, duplicate or copy material from https://vandme.co.uk
Redistribute content from V&Me (unless content is specifically made for redistribution).

Hyperlinking to our Content
The following organisations may link to our Web site without prior written approval:
Government agencies
Search engines
News organisations

Online directory distributors when they list us in the directory may link to our website in the same manner as they hyperlink to the websites of other listed businesses
These organisations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
We may consider and approve in our sole discretion other link requests from the following types of organisations:
commonly-known consumer and/or business information sources;
dot.com community sites;

- associations or other groups representing charities, including charity giving sites,
- online directory distributors;
- internet portals;
- accounting, law and consulting firms whose primary clients are businesses;
- and educational institutions and trade associations.

We will approve link requests from these organisations if we determine that: (a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organisations representing inherently suspect types of business, shall not be allowed to link); (b)the organisation does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organisation.

These organisations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organisations listed in paragraph 2 above and are interested in linking to our website, you must notify us by contacting us.

Please include your name, your organisation name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organisations may hyperlink to our website as follows:
- By use of our corporate name;
- or By use of the uniform resource locator (web address) being linked to;
- or By use of any other description of our website or material being linked to that makes sense within the context and format of content on the linking party’s site.
- No use of V&Me’s logo or other artwork will be allowed for linking absent a trademark licence agreement.

Reservation of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our website upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our website, you agree to be bound to and abide by these linking terms and conditions.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do We commit to ensuring that the website remains available or that the material on the website is kept up to date.
To the extent that we are held to be liable to you for whatever reason, our liability shall be capped at the amount that we have received from you under your subscription with us in the previous 12 months. This is without prejudice to any liability that we are not permitted (by law) to limit, such as liability for our fraud.

We reserve the right to refuse service to anyone for any reason at any time.
We may change the price of our products without any notice.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).